If you are a consumer, you have a legal right to cancel a Contract (under the The Consumer Rights Act 2015) during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel that Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
Your legal right to cancel a Contract arises on the date of the Dispatch Confirmation. Your right to cancel the Contract ends after 30 (thirty) working days from the day after the day you receive the Products.
You may cancel your Contract provided that the Products are in their original condition (including packaging where it forms part of the Products, for example boxed goods), paint cans have not been opened, and any seals on the Products remain unbroken.
If you cancel the Contract before despatch of the Products then you will receive a refund of the price paid for the Products and any applicable delivery costs. If you cancel the Contract after despatch of the Products, you will be responsible for the costs of returning the Products to us. Your refund (less the cost of returning the Products) will be applied to the account used for the original payment.
To cancel a Contract, you should contact Chestnut Products on 01473 890118 or email notification of cancellation to mailroom@chestnutproducts.co.uk. Cancellation of a Contract is effective from the date of the phone call or when the e-mail is sent. You may wish to keep a copy of your cancellation notification for your own records. Products must be returned by using our carrier ONLY. When we receive your cancellation we will provide instructions for returning the Products, including strict packaging requirements. Please note that a charge of up to 20% of the value of your order (subject to a minimum of £4.99) for the return of the Products will be deducted from your refund, at our discretion, to cover re-stocking costs.
PLEASE DO NOT ATTEMPT TO RETURN PRODUCTS BY USING THE ROYAL MAIL OR ANOTHER POSTAL OR COURIER PROVIDER.
We will process any refund due as soon as possible and, in any case, within 30 calendar days of notice of termination.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a duty to take reasonable care of the Products whilst they are in your possession. Where you have failed to take reasonable care of the Products, we reserve the right to refund you less any amounts due by way of compensation to either repair the Products or to cover any loss. For products that have been opened, we reserve the right to not issue a refund.
